Terms of service
Last updated: 15 September 2026
These Terms of Service ("Terms") apply to your use of try-vyora.com (the "Website") and to any order you place with us. Please read them carefully before ordering. By placing an order you agree to these Terms. If you are a consumer, nothing in these Terms affects your statutory rights.
1. About us
The Website is operated by AKMA GROUP LTD, trading as VYORA ("we", "us", "our"), a company registered in England and Wales under company number 17380888, with its registered office at 2nd Floor, College House, King Edward's Road, London HA4 7AE, United Kingdom. You can contact us at contact@try-vyora.com. Full details are in our Legal Notice.
2. Who can order
You must be at least 18 years old to place an order. Our products are sold for personal use only and not for resale. You agree that the information you give us (name, address, email, payment details) is accurate and complete.
3. Our products
Our products are food supplements. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.
- Always read the label and follow the directions for use. Do not exceed the recommended daily intake.
- If you are pregnant, breastfeeding, taking medication, have a medical condition or are under medical supervision, consult a healthcare professional before use.
- Check the ingredient list for any allergens before use.
- Keep out of reach of young children.
- Individual experiences may vary.
Product images are for illustration. Packaging may vary slightly from the images shown, but this will not affect the product's contents or quality. Information on the Website is for general information only and is not medical advice.
4. Placing an order
When you place an order, you are making an offer to buy. After you order, we will email you to acknowledge that we have received it – this acknowledgement does not mean your order has been accepted. A contract between you and us is formed when we email you to confirm that your order has been dispatched.
We may decline an order, for example if a product is unavailable, if there is an obvious pricing error, or if we cannot verify your payment. If we do, we will tell you and refund any amount you have paid in full.
5. Prices and payment
Prices are shown in the currency selected on the Website and include VAT where applicable. Delivery charges are shown at checkout before you pay. For orders delivered outside the United Kingdom, local import duties, taxes or customs fees may apply and are payable by you unless stated otherwise at checkout.
If a price shown on the Website is clearly and obviously wrong, we are not required to supply the product at that price. We will contact you and you can choose to proceed at the correct price or cancel for a full refund.
Payment is taken at checkout through our secure payment providers. We do not store your full card details.
6. Delivery
We deliver to the addresses and countries offered at checkout. Estimated delivery times are shown at checkout and in our shipping information; they are estimates, not guarantees. Unless we agree otherwise, we will deliver your order within 30 days of the contract being formed.
The products are your responsibility from the time they are delivered to the address you gave us. You own the products once we have received payment in full.
If your parcel is late, lost or arrives damaged, please contact us at contact@try-vyora.com and we will help resolve it.
7. Your right to cancel (14 days)
If you are a consumer, you have the right to cancel your order within 14 days of the day you (or someone you nominate) receive the products, without giving a reason.
Important – sealed health products: our supplements are supplied in sealed containers for health protection and hygiene reasons. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right to cancel does not apply once the seal has been broken after delivery. Unopened products with the seal intact can be returned.
How to cancel: email us at contact@try-vyora.com with your order number and a clear statement that you wish to cancel. We will reply with the return address and instructions.
Returning the products: you must send the products back within 14 days of telling us you wish to cancel. Unless the products are faulty or not as described, you pay the cost of returning them.
Refunds: we will refund the price you paid for the products, including standard delivery costs, using the original payment method, within 14 days of receiving the products back (or proof that you have sent them, if earlier). If you chose a more expensive delivery option, we only refund the cost of our cheapest standard delivery. We may reduce the refund if the value of the products has been reduced by your handling of them beyond what is necessary to inspect them.
8. Faulty or incorrect products
If you are a consumer, you have legal rights in relation to products that are faulty or not as described, under the Consumer Rights Act 2015. For example, if a product is faulty, damaged or not as described, you may be entitled to a refund within 30 days of delivery, or to a repair or replacement. If you believe a product is faulty or incorrect, please contact us with your order number and a photo, and we will arrange a replacement or refund at no cost to you. Nothing in these Terms affects these legal rights.
9. Our liability
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses (our products are for personal use only).
We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your statutory rights, or for defective products under the Consumer Protection Act 1987.
10. Events outside our control
We are not responsible for delays or failure to perform caused by events outside our reasonable control (for example carrier disruption, strikes, severe weather or supplier failures). If such an event happens, we will contact you as soon as possible. If there is a risk of substantial delay, you may cancel your order and receive a full refund for products you have not received.
11. Use of the Website
You may use the Website for lawful purposes only. You must not misuse the Website, attempt to gain unauthorised access to it, introduce viruses or malicious code, or copy, scrape or reproduce its content for commercial purposes without our written consent.
All content on the Website, including the VYORA name and logo, text, images and design, is owned by or licensed to us. You may not use it without our prior written permission.
12. Reviews and feedback
If you submit a review or other content, it must be honest, reflect your own genuine experience, and not be unlawful, offensive or infringe anyone's rights. You grant us a non-exclusive, royalty-free licence to use, reproduce and display your review on the Website and in our marketing. We may remove content that does not meet these requirements. We do not edit reviews to change their meaning.
13. Your personal data
We use your personal data only as set out in our Privacy Policy.
14. Relationship with Shopify
VYORA is powered by Shopify, which enables us to provide the Website to you. However, any sales and purchases you make on the Website are made directly with AKMA GROUP LTD (trading as VYORA). By using the Website, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and us, including any injury, damage or loss resulting from purchased products. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with us.
15. Changes to these Terms
We may update these Terms from time to time. The version in force when you place your order applies to that order. The latest version is always available on this page.
16. Complaints
If you have a complaint, please email us at contact@try-vyora.com with your order number. We aim to respond within 48 hours on business days and to resolve complaints as quickly as possible.
17. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you live outside the United Kingdom, you also benefit from any mandatory consumer protection provisions of the law of the country in which you live, and nothing in these Terms affects those rights.
18. General
If any part of these Terms is found to be invalid or unenforceable, the rest will remain in effect. If we do not insist immediately that you do something you are required to do under these Terms, we can still require you to do it later. These Terms are between you and us; no other person has any rights to enforce them.
19. Contact
AKMA GROUP LTD (trading as VYORA)
Email: contact@try-vyora.com
Registered office: 2nd Floor, College House, King Edward's Road, London HA4 7AE, United Kingdom